Privacy policy

Last updated: May 21, 2026

At Il Sole Skær, we care about your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, contact us, or otherwise interact with our services.

Information We Collect

When you use our website, we may collect:

Contact information (name, email address, phone number, shipping and billing address)
Order and payment information
Purchase history and order details
Information you provide when contacting us
Device and website usage data (such as IP address, browser type and interactions with the site)

Payments are processed securely through trusted third-party providers. Il Sole Skær does not store full payment card details.

How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Communicate with you about your order
Improve our website and shopping experience
Send marketing communications (only where permitted by law or with your consent)

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our website, remember your preferences, analyse website traffic, and support marketing activities.

Depending on the tools enabled on our store, this may include technologies from platforms such as Meta (Facebook and Instagram) and Google, as well as Shopify, to help measure performance and show relevant advertisements.

Where required by applicable law, we request your consent before placing non-essential cookies on your device. You can manage your cookie preferences through your browser settings or our cookie banner.

Sharing Your Information

We only share personal information where necessary to operate our business, including with:

Shopify (our ecommerce platform)
Payment providers
Shipping and fulfilment partners
Service providers that support website functionality and analytics

These service providers may process data on our behalf as data processors under applicable data protection laws.

Your Rights

If you live in the EU, UK or other regions with privacy laws, you may have rights to:

Access your personal information
Request correction or deletion
Withdraw consent
Object to certain processing activities
Request a copy of your data

To exercise your rights, please contact us.

Legal Basis for Processing (EEA and UK)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information based on the following legal grounds:

Performance of a contract – to process and fulfil your orders and provide our services
Consent – where you have agreed to receive marketing communications or accepted optional cookies
Legitimate interests – to improve our website, prevent fraud, maintain security and operate our business effectively
Legal obligations – where processing is necessary to comply with applicable laws

Data Retention

We keep personal information only for as long as necessary to provide our services and comply with legal obligations.

International Transfers

Some of our service providers may process information outside your country. Where required, we use appropriate safeguards to protect your information.