Refund policy
Return & Refund Policy
Last updated: May 21, 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and unworn
- In its original packaging
- Accompanied by proof of purchase
To start a return, please contact us at ilsoleskaer@gmail.com.
If your return is accepted, we will provide instructions on how and where to send your package.
Please note that items sent back without first requesting a return will not be accepted.
Return Address
Il Sole Skær
Lersø Parkallé 41, st. tv.
2100 København
Denmark
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Opened or used personal care products
- Sale items or gift cards
- Hazardous materials, flammable liquids, or gases
If you are unsure about your specific item, please contact us.
Exchanges
The fastest way to get what you want is to return your item first (if eligible) and place a new order once the return has been accepted.
European Union Cooling-Off Period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
The item must still meet the same return conditions listed above.
Refunds
Once we have received and inspected your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or payment provider to process the refund.
If more than 15 business days have passed since approval, please contact us at ilsoleskaer@gmail.com